Refund Policy at CoveJournalStudio
Last updated: April 1, 2023
Thank you for your purchase at CoveJournalStudio. We are committed to providing you with the highest quality food and service. Below is our Refund Policy, which applies to all purchases made online at covejournalstudio.sbs or in-person at our location: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Cancellation and Refund Policy
Order Cancellation: You may cancel your order within 10 minutes of placing it without any charge. However, if you cancel after 10 minutes, we cannot offer a refund or exchange, as your order would have already been processed.
Refunds: We handle refund requests on a case-by-case basis, giving due consideration to the circumstances surrounding your purchase. If your order did not meet your expectations or was incorrect, please contact our customer service at +44 20 7946 0958 immediately. We will do our best to resolve the issue, which may include offering a replacement or a refund.
If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. The exact timing of the refund depends on your card issuer's policies.
Quality Issues
If the issue is due to the quality of the food (e.g., wrong item, undercooked pizza, etc.), please contact us within 2 hours of order receipt. Provide a clear description of the problem and photographic evidence if possible. If we agree that the order was not up to our standards, we will offer a refund or replacement.
Non-Delivery or Late Delivery
In the event of a non-delivery or if the delivery time exceeds 30 minutes beyond the estimated time, you may be entitled to a refund, depending on the specifics of your order and the delay involved.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please remember that we cannot accept returns on sale items or gift cards.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our customer service number, +44 20 7946 0958, and we will guide you through the process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
- Phone: +44 20 7946 0958
- Location: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Your satisfaction is our top priority at CoveJournalStudio, and we hope to always provide you with a pizza experience you'll love.